Windows 10 FAQ #Windows10

Hello folks,

People online are very excited about the launch of Windows 10, Microsoft received thousands of questions from all over the world and therefore I thought of sharing with you some of the most trending topics.

Upgrade Windows 10

People are asking if they can move to windows 10 even they didn’t follow the reservation process.

· “Yes, we recommend using the Windows Update feature as this will help ensure your system is compatible, you will need to reserve your copy and when it is available you will be prompted to begin the installation process.”

· See customer facing Windows 10 FAQ… section How Do I Upgrade My Existing Device?

· “Due to the high level of interest, your upgrade may not be available immediately…but rest assured your copy is reserved and is free”

How do I install Windows 10?

·  “We recommend using the Windows Update feature as this will help ensure your system is compatible, you will need to reserve your copy and when it is available you will be prompted to begin the installation process.”

· See customer facing Windows 10 FAQ… Section How Do I Upgrade My Existing Device?

· “Due to the high level of interest, your upgrade may not be available immediately…but rest assured your copy is reserved and is free”

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Why don’t I have the icon for upgrade? 

· See customer facing Windows 10 FAQ…..section Why don’t I have the Get Windows 10 app?

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

How do I upgrade to the real Win 10 version from Win 10 preview?

· “You will need to roll back to your previously activated version of Windows 7 or Windows 8.1, and then progress with the Windows 10 upgrade either via the reservation process or by downloading the ISO/Media creation tool”

· https://www.microsoft.com/en-us/software-download/windows10

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Can I install the upgrade on a different “clean” computer?

· “Yes, at this time it would only be a clean reinstall for the free upgrade.  You must first upgrade to Windows 10 and then you will need to create an ISO file on a USB or DVD and this is only recommended for individuals with a technical background and/or good understanding of computers see site http://www.microsoft.com/en-us/software-download/windows10

· Additional information can be found at http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Why doesn’t our Win 7/8.1 computer at our company get the free upgrade?

· “Each company may have a different support plan for Windows.  Please talk with your local IT Admin on the options that will be available for your company to upgrade to Windows 10”

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Why isn’t it free to upgrade from Win Vista which is older than Win 7 and Win 8?

· “Windows 10 was designed to run on Windows 7 and 8.1 machines”

· See customer facing Windows 10 FAQ….section What are the qualifications for the free upgrade?

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

How to upgrade from Windows 8.1 to Windows 10?

· “Yes, we recommend using the Windows Update feature as this will help ensure your system is compatible, you will need to reserve your copy and when it is available you will be prompted to begin the installation process.”

· See customer facing Windows 10 FAQ….section How Do I Upgrade My Existing Device?

· “Due to the high level of interest, your upgrade may not be available immediately…but rest assured your copy is reserved and is free”

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Where can I download?

· “In order to download and take the upgrade, you must have an activated version of Windows 7 or Windows 8.1”

· “We recommend using the Windows Update feature as this will help ensure your system is compatible, you will need to reserve your copy and when it is available you will be prompted to begin the installation process.”

· “Due to the high level of interest, your upgrade may not be available immediately…but rest assured your copy is reserved and is free”

· See customer facing Windows 10 FAQ…..section How Do I Upgrade My Existing Device?

· “If you have a technical background or good at understanding computers you may also choose to create an ISO file to USB/DVD and install Windows 10 upgrade. see site http://www.microsoft.com/en-us/software-download/windows10

· Additional information can be found at http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Upgrade Windows 10 Process

How do I make a backup before installing Windows 10?

Recommend to use the Windows 7 Backup and Restore feature

http://windows.microsoft.com/en-US/windows7/products/features/backup-and-restore

http://windows.microsoft.com/en-us/windows/restore-files-backup#1TC=windows-7

· Do not use Windows Easy Transfer – see VKB 3081030

Recommend to use Windows 8 File History feature

http://windows.microsoft.com/en-US/windows-8/set-drive-file-history

http://windows.microsoft.com/en-us/windows-8/what-happened-to-backup-restore

How do I start the update?

See for full details:  3081677 Walkthrough of the Get Windows 10 app experience

1. See What are the steps to Upgrade on Win10 FAQ
Make your reservation through the Get Windows 10 app. (you can cancel at any time)

1. Click on the Windows icon located at the right end of the taskbar. (Don’t see it? Click here.)

2. Click “Reserve your free upgrade” in the app window.

3. Enter your email if you want confirmation of this reservation.

2. Once you’ve reserved, watch for your upgrade notification.
When Windows 10 is ready for your specific device, we’ll download it in the background to make the upgrade experience easier for you.

1. When the download is complete, you’ll get a notification on your desktop. At that point, you can choose to upgrade right away or at a time that’s good for you.

When does the notification appear for starting the installation?

When do I get Windows 10 Upgrade?

Where’s my upgrade? It’s coming!

If you reserved your free upgrade, it’s on the way. 

We’re managing the upgrade process so everyone has a great experience.   

Watch for your notification in the coming weeks. 

When will I get my free upgrade? 

If you reserved your free upgrade, it’s on the way. 

You’re part of the largest software upgrade event ever and we’re managing it so everyone has a great experience. 

Your notification to upgrade is on the way – it could be as soon as a few days or several weeks.

Absolutely can’t wait? Tech savvy users can use the Media Creation Tool to install immediately on one or multiple devices (link)

Additional Info

· Windows Blog describing the Windows 10 rollout: http://blogs.windows.com/bloggingwindows/2015/07/02/windows-10-preparing-to-upgrade-one-billion-devices/

· Windows 10 Reservations FAQ: http://www.microsoft.com/en-us/windows/windows-10-faq

· Windows 10 Upgrade FAQ: http://windows.microsoft.com/en-us/windows-10/upgrade-faq-windows-10

Customers Upgrade their Windows 8.1 Pro and find themselves with Windows 10 Home

We’ll keep you on like-to-like editions of Windows. For instance, if you are using Windows 7 Home Premium, you’ll upgrade to Windows 10 Home.

· See Upgrade Editions section of Windows 10 Specifications page

Purchase Windows 10

When can I buy Windows 10 from the MS Store

https://vkbexternal.partners.extranet.microsoft.com/VKBWebService/ViewContent.aspx?scid=KB;en-US;3074758

To purchase at Microsoftstore.com:

Availability and dates vary by market.

· For full list of markets please see Agent Promotional SharePoint “Windows 10 Sales Matrix”

· For customers who do not have ESD available On July 29th, please use the following Microsoft Approved Messaging –

“We are working quickly to make Windows 10 available for purchase in [insert country], we do not have the exact date but it will be available for purchase within the next two weeks. Please keep checking back.”

Please note:   Japan is not expected to have an ESD purchase experience for approximately one month after launch. Agents should be aware that between August 31st and September 4th, Japan Online Store will not have a standalone version of Windows to sell.  

How I can buy Win10?

To purchase at Microsoftstore.com

Availability and dates vary by market.

· For full list of markets please see Agent Promotional SharePoint “Windows 10 Sales Matrix”

· For customers who do not have ESD available On July 29th, please use the following Microsoft Approved Messaging –

“We are working quickly to make Windows 10 available for purchase in [insert country], we do not have the exact date but it will be available for purchase within the next two weeks. Please keep checking back.”

Please note: Japan is not expected to have an ESD purchase experience for approximately one month after launch. Agents should be aware that between August 31st and September 4th, Japan Online Store will not have a standalone version of Windows to sell.  

Microsoft Store B&M, Online (also microsoftstore.com)

FPP availability via Microsoft Store.com is planned as a phased rollout for both Home and Pro.  Please note:  FPP availability is based on where media is sold currently.

What’s included inside the box?

• (1) USB full product

• Getting Started Guide (attached to the box, but is perforated so you can remove)

• Compliance manual (underneath the tray)

• Product key card

For full list of markets please see Agent Promotional SharePoint “Windows 10 Sales Matrix”

Please Note:  FPP will only be sold in markets where FPP media is available today, please check prior to referring customers.

Will it remain free of costs?

· “Windows 10 will be a free upgrade for a limited time as long as you’re running Windows 7 SP1 and Windows 8.1. Once you download it all future updates will be at no cost as well!”

If customers ask for pricing information:

· US:  Cost will be $119 for Windows Home and $199.99 for Windows Professional

· ROW: If customers ask how much it will be to upgrade kindly inform the customer that information will be available at a later time.

Activate Windows 10

I cannot activate Win10?

Activation of Windows 10 – unable to activate

· See online resources at “Why can’t I activate?”

· For a full list of self-help online categories, please see http://windows.microsoft.com/en-us/windows/support

Why is my Windows 10 no longer activated?

· “Some preview keys have been deactivated.  To upgrade to the final release version of Windows 10, you will need to roll back to your original Windows 7 or Windows 8.1 activated copy and progress to the upgrade process.”

· “We recommend using the Windows Update feature as this will help ensure your system is compatible, you will need to reserve your copy and when it is available you will be prompted to begin the installation process.”

· “Due to the high level of interest, your upgrade may not be available immediately…but rest assured your copy is reserved and is free”

· See customer facing Windows 10 FAQ….section How Do I Upgrade My Existing Device?

· “If you have a technical background or good at understanding computers you may also choose to create an ISO file to USB/DVD and install Windows 10 upgrade. see site http://www.microsoft.com/en-us/software-download/windows10

· Additional information can be found at http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

How do I reactivate Windows when I change hardware and need to do a new installation?

See KB 3082672        Troubleshooting: Windows 10 Motherboard Replacement (MBR) During PROMO

Reservation

When will my computer be upgraded since I have booked the upgrade all ready?

How do I know the status of my upgrade?

We’ll notify you when your device is ready to upgrade.

Additionally, you can confirm your reservation and see if your device is ready to upgrade by opening the Get Windows 10.

· See Win10 FAQ

Customers asking if they can move to windows 10 even they didn’t follow the reservation process

Can I get my free Windows 10 upgrade even if I didn’t reserve?

Yes, you can still get your free upgrade. Making a reservation is the first step. To reserve, click here.

· See Win10 FAQ

Can I upgrade without reservation?

Yes but recommend going through reservation process

· How do I upgrade my existing device?

Upgrading is simple:

· Reserve your free Windows 10 upgrade now in the Get Windows 10 app.

· Upgrade when you get the notification that Windows 10 has downloaded and is ready for your device.2

· Enjoy Windows 10 for $119 free!

· Tech savvy customers can upgrade using Media Creation Tool from Software Download

o http://www.microsoft.com/en-us/software-download/windows10

I have reserved the upgrade, but I want to change HDD first before downloading Win 10. Can I install it on that new HDD?

Yes you can upgrade to Windows 10 after installing a hard drive or other hardware. You need to ensure that the version of Windows 7 or Windows 8 on the new HDD is Genuine or Activated before upgrading to Windows 10.

Office

Will Office 365/2013 work on Win 10?

Yes.  Office 365 and Office 2013 will both work on Windows 10.

Will my old Office 2003/2007/2010 work on Win 10?

What Microsoft Office versions are compatible with Windows 10?

Older versions of Office should run on Windows 10 but for peace of mind, we recommend you use the Get Windows 10 app to do a compatibility check. To get there: Click the menu in the upper left and select “Check your PC” or “Your PC is good to go” to displays any known compatibility issues and recommended resolutions. For the best upgrade experience, please plan your upgrade after getting the notification that Windows 10 is ready for your device.

Find more compatibility information at Windows | Compatibility Center

· Office 365

· Office 2013

· Office 2010 (exception Office Starter 2010)

· Office 2007

· Office XP (some versions)

See more info on Product description at Office Information Hub 3049388

Surface

If I buy a Surface 3/Pro 3 now, will it have Windows 10?

July 29th –

• Microsoft Store (North America – US & Canada) will sell select PCs that are pre-loaded with Windows 10. 

• If customers ask about other device or accessory availability with Windows 10, please use the following verbiage in response, “Microsoft Store will be selling additional devices with Windows 10, but we do not have the dates yet, please keep checking back.” 

Early August –

• Microsoft Store (Worldwide) Surface 3 and Pro 3 devices will be pre-loaded with Windows 10. Please use the   Agent Promotional SharePoint for full details. 

• If customer are inquiring about Surface 3 or Pro 3 availability with Windows 10 please use Approved Messaging:   “Microsoft Store will be selling Surface pre-loaded with Windows 10 starting early August, please keep checking back.” 

https://vkbexternal.partners.extranet.microsoft.com/VKBWebService/ViewContent.aspx?scid=KB;en-US;3074758#Sell10

MS Store

How do I download Minecraft for Windows 10?

I redeemed a code for Minecraft for Windows 10, but there was an error. Now it says the code is already used. What do I do next?

Players who already have the previous PC or Mac edition of Minecraft (running on Java) will be able to download Minecraft: Windows 10 Edition Beta for free.

· See http://support.xbox.com/en-US/xbox-on-windows/game-titles/minecraft-windows-10-edition-beta-faq

· Primary support will be through Xbox

Troubleshooting

Where do I find more information about Win10 Upgrade errors?

Windows 10 Upgrade errors are being identified and documented in customer facing content

· http://windows.microsoft.com/en-us/windows-10/upgrade-install-errors-windows-10

· Or look at Community and Forums

Some specific errors will be documented on VKBs as necessary

Where to find specific error code

· VKB 3075309

· VKB 3074619

Where to find errors with Windows 10 Media Creation Tool?

· Error “Something Happened” while running  Windows 10 Media creation tool –

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

https://vkbexternal.partners.extranet.microsoft.com/VKBWebService/ViewContent.aspx?scid=KB;EN-US;3080471

I hope it helps!

Cheers,
~Charbel

About Charbel Nemnom 325 Articles

Charbel Nemnom is a Microsoft Cloud Consultant and Technical Evangelist, totally fan of the latest’s IT platform solutions, accomplished hands-on technical professional with over 15 years of broad IT Infrastructure experience serving on and guiding technical teams to optimize performance of mission-critical enterprise systems. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative IT project development. Well respected by peers through demonstrating passion for technology and performance improvement. Extensive practical knowledge of complex systems builds, network design and virtualization.

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